FAQs

Can I bring my pet’s personal bed?

Yes, you can bring your pet’s personal bed to help them feel more comfortable. However, please ensure it is clean and appropriately sized for their space.

For safety reasons, personal toys are not allowed in community spaces. This helps prevent resource guarding and ensures all pets can play safely.

Your dog will spend time in their private suite during rest periods, meal times, and overnight stays. The rest of the time, they will enjoy supervised play and socialization based on their temperament and energy levels.

Daycare & Grooming Rules

Daycare & Grooming Rules

Daycare

How It Works:

  • Subscription auto-renews monthly
  • Secure payment with credit card on file
  • Valid during all regular operating hours
  • Excludes holiday closures and announced special hours

Credit Packages:

  • Credits are valid for 45 days from first use
  • Use one credit per dog, per day
  • Book in advance to secure your spot
  • Choose separate packages for half-day and full-day needs

Please Note:

  • Credits are non-refundable
  • Cannot be applied to overnight stays
  • Full-day credits cannot be split into half days
  • Having a package doesn’t automatically reserve your spot

Unlimited Daycare:

  • Each dog needs their own subscription – benefits cannot be shared
  • Complimentary monthly baths must be scheduled
  • Book early for preferred times
  • Baths must be redeemed in the month earned (they don’t roll over)

Grooming

Dogs with Product Sensitivities:

Please notify a staff member if your dog has sensitivities. We will use hypoallergenic products only and try to accommodate any other needs.